Cancellation & Refund Policy

OBJECTIVE, SCOPE AND APPLICABILITY

Kidzo Care (“Company”, “we”, “our”, or “us”) strives to ensure that customers are satisfied with their purchases.
This Return and Refund Policy outlines the terms and conditions under which products purchased from kidzocare.com
(the “Platform”) may be returned, replaced, or refunded.

This policy applies to all customers who purchase products directly through the Platform. By placing an order on our
Platform, you agree to the terms and conditions stated in this Return and Refund Policy.

CONDITIONS FOR RETURNS

We accept returns only under the following circumstances:

• The product delivered is damaged, defective, or leaking
• The product received is incorrect or different from the order placed
• The product packaging is tampered with or significantly damaged during delivery

To be eligible for a return:
• The request must be raised within 48 hours of delivery
• The product must be unused and in its original packaging
• The product must include all original labels, tags, and packaging materials

Products that have been opened, used, or altered may not be eligible for return unless they are found to be defective.

UNBOXING VIDEO REQUIREMENT FOR RETURN OR REFUND

To ensure transparency and verify whether any damage occurred during transit or due to packaging errors,
customers are required to record a clear unboxing video at the time of opening the package.

The video must follow these conditions:

• The video should start before opening the package, clearly showing the sealed parcel and shipping label.
• The entire unboxing process must be recorded in one continuous video without cuts or edits.
• The video must clearly show the condition of the product and packaging inside the parcel.

This video helps us verify whether the damage occurred during transit or due to packaging errors from our side.

Important Conditions:

• Claims for damaged, defective, missing, or incorrect products must be supported by a valid unboxing video.
• The unboxing video must be submitted at the time of raising the return request.
• If a proper unboxing video is not provided, our team may not be able to verify the claim.

Therefore, refund or replacement requests without a valid unboxing video may not be approved by our quality team.
Kidzo Care reserves the right to approve or reject return or refund requests after reviewing the provided evidence.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain items cannot be returned once delivered, including:

• Opened or used personal care products
• Products without original packaging
• Products damaged due to misuse or improper storage
• Products returned after the allowed return request period

Kidzo Care reserves the right to refuse return requests that do not meet the conditions mentioned above.

HOW TO REQUEST A RETURN

If you wish to request a return or replacement, please follow these steps:

1. Contact our customer support team within 48 hours of receiving the product.
2. Provide the following details:
   • Order number
   • Product name
   • Description of the issue
   • Photos or videos of the damaged/incorrect product
3. Our team will review the request and confirm whether the return or replacement is approved.

Contact details:
Email: support@kidzocare.com
Phone: +91-XXXXXXXXXX

RETURN PROCESS

Once your return request is approved:

• Our logistics partner may arrange a reverse pickup, or
• You may be requested to ship the product to our designated return address.

The returned product will undergo quality inspection once received by our team.
If the product passes inspection, the return or refund will be processed accordingly.

REFUND POLICY

If a refund is approved, it will be processed using the original payment method used during purchase.

Refund timelines:
• Online payments: 5–7 business days after approval
• Cash on Delivery orders: Refund processed via bank transfer or store credit within 7–10 business days

Actual refund timelines may vary depending on your bank or payment provider.

REPLACEMENT POLICY

In cases where the product is damaged, defective, or incorrect, customers may opt for a replacement instead of a refund,
subject to product availability.

If the same product is unavailable, customers may be offered:
• A similar product of equal value
• A refund to the original payment method
• Store credit for future purchases

CANCELLATION POLICY

Orders may be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled. However, you may still request a return after delivery as per the
return eligibility conditions.

SHIPPING CHARGES

• If the return is due to damage, defect, or incorrect product, return shipping charges will be borne by Kidzo Care.
• If the return is requested for other reasons, shipping charges may be deducted from the refund amount.

CONTACT US

For any questions regarding returns, refunds, or replacements, please contact us:

Kidzo Care
Email: support@kidzocare.com
Phone: +91-XXXXXXXXXX
Website: https://kidzocare.com