Privacy Policy

OBJECTIVE, SCOPE AND APPLICABILITY

Kidzo Care (“Company”, “we”, “our”, or “us”) respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and transfer Personal Information through our website kidzocare.com and any associated mobile or digital platforms (collectively referred to as the “Platform”).

This Policy applies to individuals who browse, access, or use the Platform, whose information the Company collects, receives, or processes in connection with the offer and sale of its products and services (hereinafter referred to as “Customers”, “you”, or “your”).

By accessing or using the Platform and providing information as explained in this Policy, you consent to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy.

If you do not agree with the terms described in this Policy, you may choose not to use or access the Platform.

For the purposes of this Policy, “Personal Information” refers to any information that relates to an individual and is capable of identifying that individual either directly or indirectly when combined with other information available with the Company.

Information that is publicly available in the public domain or furnished under applicable laws shall not be regarded as Personal Information for the purpose of this Policy.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect personal information through various means and channels including our Platform, email communication, telephone communication, and other interactions with our services.

Personal information may be collected in the following ways:

When you submit information on our Platform

The Company collects and stores the personal information that you voluntarily provide while using the Platform. This may include information entered while:

Creating or registering an account
Placing an order or purchasing products
Subscribing to newsletters
Participating in promotional activities or surveys
Contacting our customer support services

Examples of personal information collected include:

Name
Address
Email address
Phone number
Payment details required to process orders

Automatic collection of information

When you access or browse our Platform, certain information may automatically be collected through cookies and analytics tools.

This may include:

Internet Protocol (IP) address
Browser type and device information
Operating system
Pages visited on the Platform
Time spent on the Platform
Clickstream data and browsing patterns

This information helps us understand how customers interact with the Platform and allows us to improve our services.

HOW DO WE USE YOUR PERSONAL INFORMATION?

The Company may use your personal information for the following purposes:

Order processing and delivery

To process your purchases, manage payments, and deliver products to your specified shipping address.

Communication with customers

To send transactional communications such as:

Order confirmations
Shipping notifications
Customer service responses
Updates regarding purchases

Marketing and promotional communication

With your consent, we may send promotional emails, newsletters, discount offers, and product updates.

You may choose to unsubscribe from such communications at any time by using the unsubscribe option provided in the communication.

Improving our Platform

To analyze usage patterns and improve the design, functionality, and content of the Platform.

Legal and regulatory compliance

To comply with applicable laws, maintain records for accounting and taxation purposes, and protect our legal rights in case of disputes.

SHARING OF PERSONAL INFORMATION

The Company does not sell, rent, or trade personal information of its customers to third parties.

However, personal information may be shared with trusted third parties in the following situations:

Service providers

We may share information with third-party service providers who assist us in operating our business, including:

Payment gateway providers
Logistics and delivery partners
IT service providers
Data analytics providers

These third parties are required to maintain confidentiality and use the information only for the purposes for which it was provided.

Legal requirements

We may disclose personal information if required to do so under applicable law, regulation, legal process, or government request.

COOKIES AND TRACKING TECHNOLOGIES

Our Platform uses cookies and similar technologies to enhance user experience.

Cookies help us:

Recognize returning users
Remember customer preferences
Maintain shopping cart information
Improve website functionality

Users may disable cookies through browser settings. However, disabling cookies may affect certain functionalities of the Platform.

DATA SECURITY

The Company adopts reasonable security practices and procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures implemented include:

Secure servers
Encryption technologies
Firewalls and restricted access controls

However, no method of transmission over the internet is completely secure, and therefore absolute security cannot be guaranteed.

DATA RETENTION

The Company retains personal information only for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

For example, transaction records may be retained for several years to comply with applicable tax and accounting regulations.

THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. Such websites are governed by their own privacy policies.

The Company shall not be responsible for the privacy practices or content of such external websites.

Users are advised to review the privacy policies of third-party websites before sharing personal information.

CHILDREN’S PRIVACY

Our Platform is intended for individuals who are 13 years of age or older.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Parents or guardians may contact us if they believe a child has provided personal information on the Platform.

YOUR RIGHTS

Depending on applicable laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications

Requests related to your personal data may be submitted using the contact details provided below.

CONTACT US

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us at:

Kidzo Care
Email: support@kidzocare.com
Phone: +91-XXXXXXXXXX
Website: https://kidzocare.in

POLICY UPDATES

The Company reserves the right to update or modify this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated effective date. Users are encouraged to review this page periodically to stay informed about how their personal information is protected.