Terms & Conditions

TERMS AND CONDITIONS: KIDZO CARE

1. INTRODUCTION AND ACCEPTANCE OF TERMS

This document is an electronic record published in accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020. It is generated by a computer system and does not require physical or digital signatures.
By accessing, browsing, or using the Kidzo Care website, or placing an order, you agree to be bound by these Terms and Conditions ("T&C"). If you do not agree with any of these terms, please immediately terminate your use of the website.
Kidzo Care reserves the right to amend or revise these T&C at any time by uploading a revised version on the website, which will be effective immediately.

2. USER ELIGIBILITY AND ACCOUNTS

Eligibility: You must be capable of entering into a legally binding contract under the Indian Contract Act, 1872 to transact on the website. Any minor wishing to use the website must do so through a legal guardian or parent.
Account Security: You may hold only one user account and are entirely responsible for maintaining the confidentiality of your password and restricting access to your computer. Each account is non-transferrable.
Account Termination: We reserve the right to block users, disable accounts, or refuse service if we believe a user has breached our fair usage policy or these T&C.

3. PRODUCTS, PRICING, AND PAYMENTS

Personal Use: The products offered on our website, including any samples provided free of cost, are strictly for personal use. You may not sell or resell any products you receive from us.
Product Accuracy: While we endeavor to be as accurate as possible, we do not warrant that product descriptions, colors, or other content are entirely accurate, complete, or error-free. Product pictures are indicative.
Pricing & Taxes: Prices displayed on the website are inclusive of Goods and Services Tax (GST), but do not include delivery charges. You are responsible for paying any applicable taxes related to your purchase.
Delivery Charges: A delivery charge (e.g., INR 40) is levied on orders below a certain threshold (e.g., INR 599), while orders above that threshold are delivered free of charge. Prices are subject to change without prior notice.
Payment Methods: We accept Credit Cards, Debit Cards, Net Banking, Wallets, UPI, QR, PayPal, and Cash on Delivery.

4. SHIPPING, DELIVERY, AND TRACKING

Timelines: Delivery usually takes 5-7 business days from the date of order placement, though unforeseeable delays beyond our control may occur. For orders with multiple products, delivery may be made in multiple shipments.
Tracking: Upon dispatch, you will receive an email containing your tracking number and courier details.
Cancellations due to Non-Delivery: If we are unable to deliver the product, you will be notified and given the right to cancel the order or wait for delivery. Kidzo Care is not liable for direct or indirect damages owing to order cancellations or delays.

5. MEDICAL DISCLAIMER

The information provided on this website is for your information and education.
Please do not rely upon information provided on this website as "medical advice".
This website is not a substitute for a doctor or medical consultancy of any sort. You should seek professional medical opinions before taking any action that could lead to injury or harm.

6. INTELLECTUAL PROPERTY RIGHTS

All materials on the site, including brand names, text, images, technology, and layouts, are the exclusive property of Kidzo Care or our licensors and are protected by the laws of India.
You may not copy, reproduce, duplicate, republish, or redistribute any material or attempt to "pass off" any of the material as your own work.
Use of our trademarks, logos, and service marks without written permission is strictly prohibited.

7. USER CONDUCT AND SITE SECURITY

Lawful Use: You may only access the website for lawful purposes and must abide by all applicable local, national, and international laws.
Prohibited Actions: You are prohibited from transmitting spam, defaming others, or posting content that is obscene, hateful, racially objectionable, or encourages money laundering.
Site Security: You must not attempt to breach security measures, probe system vulnerabilities, submit viruses, or overload the network via "flooding" or "spamming". Violations may result in civil or criminal liability.

8. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

As Is Basis: The website and products are provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including warranties of merchantability or fitness for a particular purpose.
Liability Cap: Kidzo Care shall not be liable for any direct, incidental, consequential, indirect, or punitive damages arising from your access to or use of the website or products. We are not liable for system failures, viruses, or data loss.
Limitation of Remedy: If you are dissatisfied with the site or material for any reason, your sole and exclusive remedy is to discontinue accessing and using the site.

9. INDEMNIFICATION AND FORCE MAJEURE

Indemnification: You agree to release, indemnify, and hold harmless Kidzo Care, its employees, and affiliates from all claims, damages, and expenses (including attorney's fees) arising out of your breach of these T&C, your use of the products, or your violation of third-party rights.
Force Majeure: Kidzo Care will not be held responsible for any delay or failure in performance due to events beyond our reasonable control, such as natural disasters, acts of God, war, pandemics, severe weather, or government laws.

10. GOVERNING LAW, JURISDICTION, AND TERMINATION

Governing Law: This agreement shall be governed by and construed in accordance with the laws of India.
Jurisdiction: Any disputes or claims shall be subject to the exclusive jurisdiction of the courts located in [Insert City/State, e.g., Bhavnagar, Gujarat].
Class Action Waiver: You irrevocably waive any right to join claims in the form of a class action; claims must be asserted individually.
Termination: We reserve the right to terminate your access to the website immediately and without notice if you fail to comply with any provision of these T&C.

11. CUSTOMER COMMUNICATIONS AND GRIEVANCES

Solicitation: By using the website, you agree to receive transactional and promotional communications via e-mail, SMS, or phone calls. You may opt out at any time using the links provided in our emails.
Grievance Officer: In accordance with applicable laws, any complaints regarding product sales or website usage can be directed to our Grievance Officer:
- Name: [Insert Name]
- Email: [Insert Email]
- Hours: Monday-Friday (From 9:00 AM to 6:00 PM).